Terms & conditions

By using this website and ordering goods from it, you agree to these terms and conditions (the “Conditions”) and you accept that the Conditions and your use of the website shall be governed by English law and are subject to the exclusive jurisdiction of the English courts. Nothing in these Conditions affects your statutory consumer rights.
Remember to check the Conditions when you use the website as we may change the Conditions from time and time and you will be subject to the Conditions in force at the time that you use the website.
We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
We may suspend or terminate access to the website without notice
We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
We may suspend or terminate access to the website without notice.

After placing your order, you will receive an automatic e-mail acknowledging that we have received your order. This does not mean that your order has been accepted. All orders are subject to acceptance by us and we will confirm acceptance of your order by sending you an email that confirms the goods have been dispatched.
Even though we try to accept all orders, sometimes this might not be possible. If your order is declined or cancelled by us after your credit card has been charged for the purchase, we will promptly issue a credit to your credit card.
Payment for the goods which you order must be made by one of the following credit or debit cards: Mastercard, Visa or Maestro. We won’t dispatch your order until we receive full cleared payment.
We can only accept orders from and dispatch goods to addresses in the United Kingdom.
Delivery dates of the goods are intended to be an estimate only. We will try to deliver the goods within 5 days of the acceptance of your order, subject to availability of stock. If you order more than one product, your order may be dispatched separately and may be delivered to you at different times.
The goods will be at your risk from the time of delivery. However, ownership of the goods will only pass to you on delivery provided we have received full payment.

You may cancel your order at any time up to 14 days after receiving the goods by notifying us in writing either by:

post to the address above, marked for the attention of the Customer Liaison Department; or
fax to 01666 827298 marked for the attention of the Customer Liaison Department; or
email to askdyson@dyson.co.uk.

You must return the goods in their original packaging to us at your expense. Note that if you fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, we will refund the full purchase price to you (excluding delivery charges) to the card you originally used for the purchase.
Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the goods to you and the cost incurred by you in returning the goods to us.

You need to check whether your site is suitable for the installation of the Goods. We have a nationwide team of Field Service Engineers who can install the Goods at any suitable location.
We hope that you will be totally satisfied with your order. Our liability for losses you suffer as a result of us not complying with these Conditions is strictly limited to the purchase price of the goods you purchased and any losses which are a foreseeable consequence of us not complying with these Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
We will not be responsible for any indirect or consequential loss of any kind (including but not limited to loss of profits, revenue, or goodwill) howsoever arising in connection with your use of the website and any goods purchased.
We do not limit in any way our liability for:

death or personal injury caused by our negligence;
under section 2(3) of the Consumer Protection Act 1987;
for fraud or fraudulent misrepresentation; or
for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

If you do not comply with these Conditions, we will hold you responsible if we suffer any loss as a result.

The trade marks and logos displayed on this site belong to us (including, but not limited to, the British Allergy Foundation and Good Housekeeping Institute logos). You are not authorised to use any trade mark or logo displayed on this site without our written permission.
Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. Please contact us if you would like to use any of the information for public or commercial purposes.

All of the information that we collect from you, such as registration or credit card information, is subject to this privacy policy.